T&Cs
Updated: January 2023
1- Introduction
These General Conditions govern the use of this website and the contract between you and us. These conditions establish the rights and obligations of any user and Aerone in relation to the goods / services we offer through this website. Before you click on the “Authorize payment” box at the end of the order process, please read these Terms and Conditions carefully. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree with all of these Terms and Conditions and Privacy Statement, do not place orders. These General Conditions may be subject to modification; Therefore, you are requested to read them carefully before placing orders.
2- Use of the site
These General Conditions are the only conditions applicable to the use of this site and replace all other conditions, except with the express prior written agreement of the Seller. These Terms and Conditions are important to both you and us, having been drafted to create a legal contract between us, protecting your rights as a consumer and our rights as a trader. You accept, by placing an order, to be subject without reservation to these General Conditions, after having read them. You agree: - To only use the website for legitimate requests or orders. - Not to place speculative, false or fraudulent orders. If we have reason to believe that such an order has been placed, we reserve the right to cancel it and notify the relevant authorities. - To undertake to provide an e-mail address, postal address and/or any other information enabling us to contact you, accurately and precisely, and to acknowledge that we may use this information to contact you if this proves necessary. - If you do not give us all the information we need, we will be unable to process your order.
3- Order refusal
We reserve the right to withdraw, at any time, any product from this website, and/or to replace or modify any content or information contained on this website. Although we will always endeavor to fulfill orders you submit to us, there may be exceptional circumstances in which we are forced to refuse to process or accept an order after we have received it or notified you sent an Order Confirmation, and we reserve this right at any time and at our sole discretion. We will not be liable to you or any third party for our decision to remove any product from our site, for our decision to replace or modify any material or content on this site or for our refusal to do so. to proceed with or accept an order after we have received it or sent you an Order Confirmation.
4- Presentation and description of the products
The characteristics of the products offered for sale are presented in the “product sheets”. The prices of the products are indicated in Euros (€) all taxes included, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the chosen delivery method are displayed on the screen in the summary page of the customer's selection. In the event that one of the product sheets is incomplete, it is up to anyone interested to send an email requesting additional information on a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize his order. Product information is subject to typographical errors. The seller reserves the right to modify its prices at any time, without notice and without any possible compensation. All texts and images presented on the seller's online sales site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
5- Order procedure
After accessing a first summary of the items pre-selected in the departments and added to the basket, the customer is invited to confirm his selection before accessing the payment page on which he enters all the information necessary to pay the price requested by the seller. Orders are confirmed by email: the seller sends an email to the address entered by the customer at the time of their order (or registration on the site) to summarize the exact terms of the contract entered into. Information relating to product delivery is entered by the customer. In the event of a material error entered by the customer, the customer has a maximum of 24 hours to notify customer service of the desired delivery address. After this period, the seller cannot guarantee that the modification will be taken into account. The data recorded by the seller constitutes proof of the nature, date and content of the contract. This contract is archived by the seller on its computer servers and the customer can access this information by contacting the online sales contract archiving service – Société Aerone by mail.
6- Delivery of products
The seller undertakes to deliver the packages containing the products ordered to the carrier chosen by the customer when ordering. Delivery takes place, except in cases of force majeure beyond the seller's control, within a usual average time of 2 to 4 days for France and Europe and 4-6 days for the rest of the world from the date of delivery. confirmation of the order and full payment. The products remain the property of the seller until full payment of the price and/or receipt of the amount paid. However, from receipt of the order by the customer, the risks of the goods delivered are transferred to the customer.
7- Payment
Once the basket has been validated and the delivery method chosen, Aerone offers the Customer a 100% secure payment method by credit card: Paypal. With Paypal, the Customer can pay in two different ways: 1. He already has a Paypal account: Nothing could be simpler, The Customer connects to his Paypal account and follows the instructions to make the transaction. 2. He does not have a Paypal account: The Customer can pay with his payment card. Our Paypal service gives the possibility of paying via various payment cards: - Carte Bleue - Mastercard - Visa With Paypal, the Customer's bank card number is in no way transmitted to the Aerone company and each purchase is confirmed by a receipt .
8- Legal withdrawal period
In accordance with the provisions of the Consumer Code: Article L120-20: “the consumer (here the customer) has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, the exception, where applicable, of return costs.
9- Returns
- 1. The seller accepts returns from customers within fourteen clear days on the condition that the products have never been used or damaged and that they still contain their original packaging as well as their labels and/or accessories supplied with the product.
- 2. It is recommended to use the original package to make returns as the available envelopes do not offer optimal protection for returned items. Thus, a return could be refused even though the items were returned in good condition if they arrive damaged on our returns platform. Likewise, it is advisable to return the products by registered mail.
- 3. The seller reserves the right to refuse a return for any reason which does not comply with the conditions set out in paragraphs 1 and 2. Thus, the package checked as non-compliant will be reshipped to the customer at his expense.
- 4. In the event of a compliant return, the seller offers the customer: A full refund of the products ordered. Neither return costs nor delivery costs will be refunded.
- 5. Returns must include inside the package a copy of the invoice and an explanatory note written by the customer indicating which option they have chosen.
- 6. Returns are not accepted for sale products, products having been purchased during an exceptional offer from the seller. These products cannot be exchanged, credited or refunded.
- 7. Aerone will not be held responsible in the event of negligence on the part of the customer in the procedures communicated to them.
10- After-sales service and warranty
The relations between the seller and the customers are governed by this contract. To exercise the withdrawal period, the customer must send (optional) an email or registered letter with acknowledgment of receipt specifying unequivocally the customer's desire to exercise their right of withdrawal. The letter or email must be sent within the seven clear days provided for by law, postmarked and/or electronically dated by our server as proof. Customer service is open from Monday to Saturday, from 10 a.m. to 7 p.m., you can contact after-sales service You can also contact after-sales service by email at the following address: (contact@aerone.co).
- In the event of a problem encountered with the product, whatever it may be, the procedure is to contact after-sales service.
The warranty will be automatically lost if the customer carries out any internal handling of the product himself.
- During the entire duration of the product warranty, in the event of after-sales service/repair covered by the warranty, the sending of the device is the responsibility of the customer, and the return is the responsibility of AERONE.
The warranty will be automatically lost if the customer carries out any internal handling of the product himself.
- During the entire duration of the product warranty, in the event of after-sales service/repair covered by the warranty, the sending of the device is the responsibility of the customer, and the return is the responsibility of AERONE.
11- Limitation of the seller's liability
- 1 The seller declines all responsibility regarding the tracking of a package he has sent. It is the responsibility of the customer wishing to track their package to ask the seller for the package number by email to customer service.
- 2. The products are offered for sale "subject to availability" and the seller cannot be held responsible in the event of exhaustion of stocks and can under no circumstances be required to pay damages in this respect, or a any other financial compensation.
- 2.1. In the event of unavailability, the customer will be informed of the situation by email, telephone or mail. If the product is permanently unavailable, the customer can choose another product of equivalent value or request reimbursement of the amount already paid by him.
- 3. The seller cannot be held liable in the event of a typographical error on his part regarding the price or description of the products or on the part of the customer in the information he has entered.
- 3.1. Likewise, the seller cannot be held liable in the event of a typographical error on the part of the customer when entering his address or email which would prevent the seller from successfully carrying out the services to which he has undertaken.
- 3.1.1 As a non-exhaustive example, a package returned to the sender with the carrier's mention of an error on the part of the customer which makes delivery impossible will not be reshipped to the customer without full payment of new shipping cost.
- 4. The sale is subject to the condition of acceptance by the seller of the terms of sale, this acceptance is manifested either by the preparation and shipping of the order or by the debit of the credit card used by the customer during of his order on the online sales site.
- 4.1. A refusal of an order is manifested by a rejection of payment by the seller.
- 4.1.1 This refusal can be exercised, for example, for an order which includes items whose description or price is incorrect or for previous disputes encountered with the customer.
12- Data confidentiality
The personal data provided by the customer is not distributed to third parties; they are, unless expressly opposed by the customer, integrated into the Aerone brand customer file. Banking data is not accessible by aerone.co. In accordance with the law, the customer has a right of access and rectification at any time. To exercise this right, simply contact the brand's Customer Relations Department by email at contact@aerone.co
13- Conciliation of the parties in the event of a dispute of any nature
In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to resolve the dispute without the intervention of a third natural or legal person. This procedure replaces any other existing form of resolution for a period accepted by the customer of 30 working days.
The Aerone company
Address: Aerone, Allée John W. Léonard, 7526 Mersch, Luxembourg
Email: contact@aerone.co
You have a question ? We are here to help you.
See the most common questions asked by our customers. Still have questions ? Contact our customer service.
Our customer service is available 7 days a weekAverage response time: 2 hours
What is the delivery time for my order?
The Express delivery time is 2 to 3 working days from dispatch of the package for the European Union. For the rest of the world the delivery time is 3 to 4 days.
Why not choose a simple office chair?
It all depends on how much time you spend in front of your computer.
In fact, for less than 2 hours per day, you can consider a simple office chair. On the other hand, if you exceed 2 hours you will have to consider buying a gaming chair.
Indeed, this is preferable for reasons of back health and comfort.
Is the price really justified?
A gaming chair is certainly more expensive than an average budget armchair.
But you can find office chairs for €300 or €400 and gaming chairs for €200, so in the end there is no real difference in price.
It’s more the technical details offered that differ.
Can you work with a gaming chair?
Many people think that gaming chairs are mainly intended for fans of video games.
But in reality this type of seat is suitable for anyone likely to spend several hours sitting in front of a screen.
Gaming chairs can therefore be used in the office without problem.
Why are there price variations between gaming chairs?
The price for gaming chairs can range from single to double (or even triple). And it’s usually the options that change the game.
Indeed, a model with a footrest, head cushion and lumbar cushion will be more expensive than a more classic model.
Once again it is the time spent sitting on it which will determine your needs in this area.
Why do gaming chairs have such a particular style?
Initially inspired by racing car seats, gaming chairs first debuted in arcade games.
They then became more popular and became wheelchairs that you can use at home.
However, they kept their bucket seat style.
Our customer service is available 7 days a weekAverage response time: 2 hours